Animato Strings Online Store Return Policy
We at Animato Strings stand by the quality of our products and strive for 100% customer satisfaction. If you are not completely satisfied with your purchase, please review our return policy outlined below:
1. Faulty Items: If you receive a faulty item, it can be returned at Animato Strings' cost. We will make arrangements for the item to be picked up and returned to us. This policy also applies to items that have been damaged in transport.
2. Replacement: For any defective items, we will replace them free of charge. We will take care of all shipping costs associated with the replacement process.
3. Cooling-off Period: We provide a 7-day cooling-off period for all purchases made from Animato Strings' Online Store. If you choose to return an item within this period, you are responsible for the return freight cost. The item must be returned in the same condition as it was received.
To initiate a return process, please contact our customer service team. Provide them with your order number, the item you wish to return, and the reason for the return. Upon receiving your request, we will guide you through the next steps.
Please note that it may take up to 14 business days for the refund to be processed once we have received the returned item. You will be notified via email once the refund has been issued.
Thank you for shopping with Animato Strings. We appreciate your understanding and adherence to our return policy.