Credit Card Option:
Your credit card will be charged when the ordered stock is ready for dispatch within a maximum of three working days, unless other terms were discussed. Our secure server uses strong encryption to protect your details. All credit card details are deleted as soon as the payment is processed.
As a rule, displayed items are in stock. If an ordered item is out of stock and not available for dispatch within three working days, you will be notified by email or phone, and your credit card will not be charged (unless you request other arrangements). All credit card details will be deleted from our secure server.
PayPal Option:
As a rule, listed items are in stock. If an ordered item is out of stock and not available for dispatch within three working days, you will be notified by email or phone, and the amount you paid will be refunded immediately if you paid by PayPal, unless you request alternative arrangements.
Electronic Funds Transfer and Direct Bank Deposit:
As a rule, listed items are in stock. Should an ordered item be out of stock and not available for dispatch within three working days, you will be notified by email and/or phone, and the payment will be reversed within two working days unless you make other arrangements.
Warranty
New instruments have a 7-day money-back guarantee, counting from the day the goods arrive at your place.
In addition, new instruments carry a 12-month general warranty. Bows over $100.00 also carry a 12-month warranty. Bows under 100.00 carry a 6-month warranty.
Cases over $200 carry a 12-month warranty, and cases under $200 carry a 6-month warranty. Strings carry no warranty.
Shipping
As a rule, free shipping includes Express Post or another fast courier service.
Orders are processed daily during business hours and are usually shipped within 24 hours. If an ordered item is out of stock but expected to be back in stock within the next 3 business days, we will dispatch it within the next 3 business days. Should an item be unavailable within that span of time (3 business days), we will contact you by email or phone, and the order will be 'undone.' (Also see more info under 'Payment.')
Whilst we try to dispatch goods within 24 hours of ordering, delivery times may slightly vary depending on Australia Express Post or the chosen couriers.
We usually dispatch Express via Australia Post, but couriers (Fastway Couriers, Couriers Please, Hunter Express, Greyhound Freight, and other carriers are also used, depending on the item and destination.
Freight within Australia is free for orders over of $89.00.
Exceptions: Extra-large items such as Double Basses and Double Bass semi-hard cases are not included in our free shipping offer for customers in Western Australia and Tasmania.