Credit Card Option:
Your credit card will only be charged at the time the goods are dispatched unless other terms were discussed. Our secure server warrants a high encryption of data so that your details are secure. All credit card details are deleted as soon as the payment was processed.
As a rule, displayed items are in stock. Should an ordered item be out of stock and not available for dispatch within three working days, you will be notified by email or phone, and your credit card will not be charged (unless you request other arrangements), and all credit card details will be deleted from our secure server.
PayPal Option:
As a rule, listed items are in stock. Should an ordered item be out of stock and not available for dispatch within three working days, you will be notified by email or by phone, and the paid amount will be immediately refunded if you have paid with PayPal (unless you request other arrangements).
Electronic Funds Transfer and Direct Bank Deposit:
As a rule, listed items are in stock. Should an ordered item be out of stock and not available for dispatch within three working days, you will be notified by email and/or phone and the payment will be reversed within two working days unless you make other arrangements.
Warranty
New instruments have a 7 day money-back guarantee, counting from the day the goods arrived at your place.
In addition, new instruments carry a 12 month general warranty. Bows over $100.00 also carry a 12 month warranty. Bows under 100.00 carry a 6 month warranty.
Cases over $200 carry a 12 month warranty and cases under $200 carry a 6 month warranty. Strings carry no warranty.
Shipping
Orders are processed on a daily basis and are usually shipped within 24 hours. Should an ordered item be out of stock but back in stock during the following 3 business days we will dispatch the item within the next 3 business days. Should an item be unavailable within that span of time (3 business days) we will contact you by email or phone, and the order will be 'undone.' (Also see more info under 'Payment.')
Whilst we try to despatch goods within 24 hours of ordering, delivery times may vary depending on Australia Post or the chosen couriers.
We usually dispatch via Australia Post but couriers (Fastway Couriers, Hunter Express and Greyhound Freight) are also used, depending on the item and other factors.
Freight within Australia is free for orders of $85.00 or above.
Exceptions: Double Basses and Double Bass semi-hard cases are not included in our free shipping offer for customers in Western Australia and Tasmania.
As a rule, free shipping does not include Express Post. If Express Post is preferred, you are welcome to request it (for an additional amount, depending on your location and the item to be posted).